Business Ebook Managing the IT Services Process
Content :
Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking and the helpdesk. This book is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods and case studies to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process.
Keywords Ebooks:
service Ebook process Ebook encourages Ebook management Ebook
| Ebook | |
| Server | Status |
| rapidshare.de | Alive |
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